If you have been to other franchise web sites and went to the pages for those interested in being awarded a franchise, you probably were disappointed in the amount of information available. More than likely you saw a few points about the business and then were left to fill out a form to get more information. We have decided to not follow this course.

We feel strongly that those who are computer literate would like more information about our system before being contacted by a franchise investment counselor. Therefore we have packed this portion of our website with an abundance of information (over 100 pages). Not just on our opportunity, but on franchising in general. Even if you decide that our opportunity is not for you, the information contained here can help you in your quest in finding the right match.

We also know that no matter how much information we have here, if you are interested in our opportunity, at some point you will want to talk to someone and perhaps even arrange a face to face visit. We invite you to do just that. If in the meantime, you have a specific question that you want answered, just drop us an e-mail or call and we will answer it promptly. So sit back and relax and read all that you care to. Print out what you would like for future reference. We look forward to hearing from you soon.

Single Source Accountability

Now you have to make only one call for all your carpet and flooring cleaning, repair, and replacement needs. If the carpet is not restorable, then replacement can be scheduled at your convenience. This will simplify this part of your life.

Reduce your flooring costs

Reduce your cleaning and flooring costs by having one vendor to turn to. Our ProClean Package will insure that your carpets stay clean all the time and at a substantial savings.

Save Time

Deal with one company instead of two or three. We'll clean it, restore it (Spot Removal, Dyeing, Water Damage Restoration), Repair it, or Replace it. Quit juggling so many balls. Let us make your life easier and remove one more concern from your mind.

Unequaled Guarantees

We guarantee our dyes and repairs for the life of the carpet. We guarantee our pet odor removal elimination or your money back. We give complete money back satisfaction guarantees on all of our cleaning services.

Complete Service, FAST

Our complete line of products and services are available to you immediately. Our technicians are trained to offer innovative solutions to unusual problems. Same day express service is offered for those unexpected problems and of course, 24 hour, 7 Day Emergency Service if you ever have the misfortune of having a water intrusion that would threaten destruction to contents and structure.

Professionalism

Courteous, uniformed, and knowledgeable technicians that utilize our specially designed equipment and proprietary cleaning and spot removal formulations will efficiently complete your requests. Complete coverage for your protection (certificates of coverage upon request).

Training is one of the most critical elements in the success of this venture. Without effective training all of the information and knowledge that is in our possession stays with us and does not accomplish its mission, which is to have a national organization that thinks and acts as one. To reach our goals of more sales, profitable operations, and dominant market share, we must be proficient at training. We therefore have developed the following philosophies and objectives:

Initial Classroom Training

Under most conditions, this training will be conducted in Raleigh, NC. As far as it is practical, we will use internal personnel. Any outside instructors used will be thoroughly scrutinized, and investigated for teaching capabilities, philosophy, and willingness to teach our methods according to our philosophies. Also these instructors will have to use our adult teaching model for the way the learning is conducted.

The class will be two weeks in duration, starting with an orientation and mixer on Sunday evening, and continuing through the following Saturday. Class will resume on Monday and finish on Friday after the graduation banquet which will be held around 5:30 p.m.

The class will be primarily oriented toward the training of owner/managers but will also accommodate technicians (technical topics only), and office managers (specific days).

Two IICRC (Institute of Inspection, Cleaning, Restoration, Certification) certifications will be offered, one in Carpet Cleaning, the other in Water Damage Restoration. All owner/managers will be required to take the tests and franchisees will be encouraged to apply for Certified Firm status. This will enable them to qualify for warranty work.

All training will have stated objectives at the beginning of each segment. The instructor will then state the importance and relevance of the material being considered. The class will be conducted according to the Adult Learning Model as determined by the VP of Training and the PCS Training Director. At the conclusion of each segment, the instructor will review the materials covered and allow sufficient time for questions.

A written test will then be given and remedial training will be given to those who are not grasping the material as evidenced by the tests. These tests should cover the most important items (need to know) and not the "nice to know". The tests are not designed to trick the student but to reinforce the learning and reveal any areas of weakness of the student that may need additional attention.

All training will use a variety of mediums that will include, photo slides, PowerPoint, videos, hands on, audience participation, study groups, lecture by students, panel discussions, group problem solving and case studies. The objective will be to involve the students and to keep their attention.

Study assignments will be given each evening and a test the next morning. The results of these tests will be made available to the owners and will determine PCS certification.

There will be a lecture and class discussion each morning for 60 minutes on the book, The Seven Habits of Highly Effective People. There will be a voluntary set of questions that can be turned in for extra credit. A premium will be offered to all that do so. Recognition will be given at graduation for those that turned all of them in, and to the one who excelled in answering the questions in his/her own words.

Hands On Training

A great deal of the course will be directed toward hands on training with qualified hands-on instructors that have been trained in the PCS system and have adequate training skills. The owner/manager may use their own truck that they have purchased for this training.